Frequently Asked Training Questions

Get answers to your questions about Wonderware Training

What does the tuition cover?

Tuition for Instructor-led classes includes instruction, course materials*, computer time, breakfast, lunch and snacks. Other meals, transportation, lodging and all other expenses are the responsibility of the student.

Tuition for Virtual instructor-led classes includes instruction, course materials* and computer time.

*All Wonderware Training materials are copyrighted by Schneider Electric or its suppliers and cannot be duplicated, reproduced or transmitted in any form without prior written permission by Schneider Electric.

What is the cancellation policy?

If a student cancels registration in a face-to-face or Virtual instructor-led class, tuition charges are refundable ONLY if a cancellation notice is received by Wonderware West at least two (2) weeks prior to the first day of class. If a cancellation is made less than two weeks prior to the first day of class but more than two (2) business days prior to the first day of class a service charge of 50 percent of the tuition will be assessed. Those failing to give at least two (2) business days’ notice will be liable for the full tuition.

Wonderware West reserves the right to cancel any training class upon 14 days prior notice. If Wonderware West elects to cancel any training class for which the customer has prepaid the training class fee, then Wonderware West’s sole obligation to customer is to refund such pre-paid training class fee. Customer agrees that his or her sole remedy in the event Wonderware West elects to cancel a training class is to receive a refund of the pre-paid training class fee.

When are classes scheduled and when do they start and end each day?

Face-to-face and Virtual Instructor-led classes generally run from 8:30 am to 4:30 pm. Check the specific course confirmation for exact times.

Do you offer onsite training?

Yes, we offer onsite customer training programs at or nearby your organization’s facility. Onsite training allows us to customize the training discussions and time frames to meet the specific needs of your company.

Wonderware West provides the training materials and a virtual environment with all necessary software to conduct the training class. The customer will supply the classroom and student computers to access the virtual environment. Contact Wonderware West for a tuition and fees estimate for your company’s particular onsite training needs.

How do I register and pay for a scheduled class?

Registration for Wonderware classes is completed via the “Register Now” link in the training registration site.

Payment for classes can be made by credit card at time of registration.

What is the attire when attending a course?

Recommended attire is business casual.