Customer FIRST Support

Our mission is to provide high quality front line support for the Customer FIRST program. We pride ourselves on providing timely solutions, teamwork, and top flight customer service.

Customer FIRST Support Programs for Wonderware solutions help you realize maximum value from your Wonderware investment.

The Customer FIRST Support Program for Wonderware covers all Wonderware offerings, except IntelaTrac and Skelta, which are described separately, below. Support is available at Primary, Standard, Premium and Elite levels to meet your needs.

Resources


Customer FIRST for Wonderware, includes the following benefits:
  • Free software version upgrades, fixes, patches and service packs keep your Wonderware software current and secure, leveraging new features and ensuring that existing applications keep running
  • Customer FIRST mobile app gives you a quick overview of your support and services agreement
  • Expert training on Wonderware software keeps employees ahead of the curve
PLUS with Premium and Elite memberships, enjoy the following additional benefits:
  • Up to 24 hours of expert guidance on best practices, from initial rollout through ongoing phases of your Wonderware installation through dedicated technical support consulting services
  • Software Asset Manager application, which helps track and manage all of your Wonderware software licenses and streamlined software update services
  • Free Software License Replacements for damaged or lost licenses
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Our Mission: Your Success

Learn more about how software maintenance and support can be a competitive strategy that helps sustain and improve operational performance.


What’s New?

Participation in the Customer FIRST programs for Wonderware, IntelaTrac and Skelta BPM, is the fastest way to keep abreast of what is new across the entire Wonderware offering. We are also constantly evolving existing support programs themselves, developing new ways to help maximize your investment and provide the product-specific support to help meet your growing demands.

A few of the many new features that meet your growing demands are listed below:

Global Customer Support (GCS) Website

Web-based access to the enormous Wonderware software knowledge base, support case management and software downloads makes the Global Customer Support (GCS) website an invaluable resource. Powerful self-help capabilities and a new search engine connect users to valuable information and software, quickly and efficiently.

Customer Benefits App

The Customer FIRST Benefits App brings Wonderware support resources to mobile devices. Keep details of your support agreement handy so you can know immediately what is covered. Learn new technical tips and tricks and stay current on support related events and software news.

Proactive System Monitoring and Services

Monitor your systems and keep them running optimally with this new Customer FIRST offering, available on premises or remotely. Intelligent software tools equip internal teams for more rapid, effective response to alarms and environmental events. Optional services help assess systems, configure monitoring tools and monitor alerts 24/7; and to then triage and respond quickly with the best corrective actions.

Software Asset Manager

Keep track of all your installed Wonderware software and licenses easily and report quickly as needed. From a single location, download relevant software updates — like patches, fixes or service packs — and push the files to the appropriate computers on your network for later installation.